REFUND/EXCHANGE/CANCELLATION POLICY
What is the Ticket refund Policy?
There are no refunds on concert tickets.
The only exception to this policy is if a concert is cancelled; See below for the cancellation policy.
If a concert is cancelled, will I be refunded or should I hold my tickets for a re-scheduled show?
YOU MUST OBTAIN A REFUND FOR A CANCELLED SHOW AND PURCHASE TICKETS TO A NEW SHOW ONCE IT IS SCHEDULED. If a concert is cancelled, you are entitled to receive a full refund at the point of purchase. The Texas Longhorn makes every effort to re-schedule a concert in the event of a cancellation; however, due to timing differences and artist availability we will not honor tickets from a cancelled performance. If you purchased your tickets over the phone or online, call to have your purchase refunded to your card for the full transaction amount. This must be done on or prior to event for full refund. You may contact the office to inquire about the status of your refund during normal business hours. All guests who purchase their tickets in person from the box office must bring their tickets back during business hours to obtain a refund.
Exchanges
We can’t exchange tickets for events.
Feel free to contact us if you have more questions.
If you have any questions about this Policy or other privacy concerns, you can email us vip@longhorn-entertainment.com. Please do not include your credit card number or other sensitive information in your email. You can also write us at:
Texas Longhorn Complex
2374 Hwy 109 South
Vinton, LA 70668
PICKUP/DELIVERY/SHIPPING OPTIONS
Merchandise and Tickets can be purchased online at texaslonghorncomplex.com, in person at The Longhorn Truck and Car Plaza Fuel Desk 24/7 or The Texas Longhorn Club during hours of operation, from an authorized third party retailer, or over the phone by calling 337-589-5647 x 108. Other than cash, we accept Visa, MasterCard, Discover, or American Express, and checks in limited circumstances.
Tickets purchased in person are not subject to additional fees. Tickets purchased online or by phone will include a service fee and/or processing fee.
WILL CALL – Pick up your tickets at Will Call with your photo ID and credit card.
We offer what is called a “Will Call” line, through which you can pick your tickets up at the event. Tickets will not be available for pick up from will call until doors open.
In order to pick up your tickets, you will be required to present:
- Your valid state (if a resident of the United States) or government issued (if a resident of Canada or other country) photo ID, driver’s license or passport. A valid ID must be duly issued by a government agency and include a photo and a signature.
- The credit card you used to purchase the tickets.
- Your confirmation number.
Will Call will not release tickets if the name on the ID and credit card does not match the name used to purchase the tickets or if the photo on the ID does not appear to be the photo of the person retrieving the tickets.
RETAIL OUTLET PICKUP
Certain shows will have tickets available for pickup at other retail location not connected with the Texas Longhorn. Retail Outlets can vary per show. Retail outlets will be cash ONLY.
Cotten’s Western Wear
2601 Ryan St.,
Lake Charles, LA 77701
US MAIL – For purchases sent via mail.
If you prefer to have your tickets sent standard mail, a $5 mailing fee will be assessed to your order.
In the event you select standard mail as your delivery method, then the United States Postal Service will be used. Tickets sent via USPS can be sent only to the verified billing address within the U.S. Please allow at least 21 days after your order is made to receive your purchase. In some cases, such as if the event is in the distant future, it may take longer. If you don’t receive your tickets within 3 business days of the event, please contact us at 337-589-5647 x 108.
Feel free to contact us if you have more questions.
If you have any questions about this Policy or other privacy concerns, you can email us info@longhorn-entertainment.com. Please do not include your credit card number or other sensitive information in your email. You can also write us at:
Texas Longhorn Complex
2374 Hwy 109 South
Vinton, LA 70668
PRIVACY POLICY
About this privacy statement:
The Texas Longhorn has created this Privacy Statement in order to demonstrate our firm commitment to your privacy. This Privacy Statement describes the information we collect and our procedures regarding use and disclosure of this information.
Note: You may not provide information to us unless you are at least 21 years of age and a resident of the United States. By providing information you consent to the policies and practices described in this privacy statement.
The following definitions are important.
Cookies. A cookie is a randomly generated unique number placed on your computer. It allows us to identify your computer without requiring your disclosure of any non-public personal information (see definition below). Cookies make it possible to both store and retrieve information through your Internet browser. A cookie itself cannot read information off a hard drive or read cookie files from other sites.
General information is information that does not itself reveal your identity. General information may include, without limitation: form submissions; user behavior on our Web site; and aggregated generic information.
Non-public personal information is any non-public information you provide to us that is proprietary or can be used to identify, contact, or locate you. Non-public personal information may include, without limitation: name, address, phone number, e-mail address, credit card number, account information, individual tastes and preferences.
How do we use and disclose your non-public personal information? We will use any information collected for our own marketing and promotion services. We will not sell or otherwise disclose your non-public personal information to any third party unless such third party is performing services for or on our behalf and is bound by an obligation of confidentiality.
General information collected on our Web site (such as user behaviors) may be used to internally help administer the Web site and detect server problems.
Will this Privacy Statement change? We periodically review our privacy practices. This Privacy Statement may be revised at any time. Notice of a revision to the Privacy Statement will be prominently displayed on our Web site.
How do we use cookies? A primary purpose of cookies is convenience. For example, a cookie informs our server that you have returned to our Web site. Because the cookie allows our server to recall your unique information on subsequent visits, you will not be required to enter your user name and password.
We recommend that you enable the cookies on your browser. If we allow third-party servers to place ads on our Web site, they may also use small pieces of code called “Web beacons” or “clear gifs” to collect anonymous and aggregate advertising metrics, such as counting page views, promotion views, or advertising responses. Advertisers who deliver cookies may use these Web beacons. In no event will a cookie discover any of your non-public personal information without your knowledge.
What are the privacy practices for forums, chat rooms and message boards on our Web site? If we make chat rooms, forums, message boards available to our web site, we make reasonable efforts to moderate and supervise the discussion in such areas. All information that is disclosed in these areas becomes public information and you should exercise caution before disclosing non-public personal information.
What is our linking policy? Our Web site may contain links to other destinations on the Internet. We are not responsible for the privacy practices of any other party. We strongly encourage you to read the privacy policies of each and every Web site that collects non-public personal information.
Feel free to contact us if you have more questions.
If you have any questions about this Policy or other privacy concerns, you can email us info@longhorn-entertainment.com. Please do not include your credit card number or other sensitive information in your email. You can also write us at:
Texas Longhorn Complex
2374 Hwy 109 South
Vinton, LA 70668
Attention: Privacy Officer, Legal
